Emerging Technologies in Travel and Tourism Industry

 

Travel technology is a broad phrase that refers to the use of IT, e-commerce, and other related technology solutions in the tourism, travel, and hospitality industries. Hotel and tourism technology could be used to help businesses and their staff, improve client travel experiences, or both. Travel technology can assist organizations in streamlining or even automating operations that would otherwise necessitate active human engagement. This can thus potentially assist a company in reducing staffing requirements, cutting costs, and increasing revenue, resulting in improved financial results.

Furthermore, technology may benefit firms by improving accuracy and ease while also reducing or eliminating human error. However, keeping up with the newest tourism technology developments is critical to ensuring that the best solutions are deployed and that rival firms do not get a competitive advantage.

 

Technology Trends in Travel and Tourism Industry

1. Robots: One of the most intriguing forms of travel technology is robotics, which is continually advancing. Robots have been deployed in concierge-like tasks in hotels, for example, assisting with greeting guests and providing information. Robots are being used to clean and luggage handling in some hotels. Some restaurants even use robots to prepare food and to serve customers.

 2.     Contactless Payments: Accepting contactless payments is another significant aspect of transport technology. Travel companies will be able to process payments considerably more swiftly as a result of this, even if clients do not have access to cash or their credit or debit card. Because it saves time, it can also improve the client experience.

 3. Virtual Reality: Virtual reality is an emerging technology in a variety of fields, but it plays a particularly important role in the tourism business. After all, technology allows travellers to see far-flung destinations from the comfort of their own home, and it may be the deciding factor in whether or not they finalize a reservation. It empowers customers to take virtual tour of the places they want to visit and explore various and personalize their vacation.

4.  Internet of Things: The Internet of Things (IoT), which incorporates internet-based interconnectedness between ordinary objects, allowing them to both send and receive data, is one of the most interesting emerging travel technology developments. For example, in hotel rooms, IoT technology may be utilized to provide clients with a device that links to everything from lighting to heaters and air conditioning, allowing them to control everything from one location.

5. Augmented Reality: Augmented reality is comparable to virtual reality in that it enhances rather than replaces a person's real-world environment. One of the key advantages of this technological innovation is that it is less expensive than virtual reality, as users simply need a smartphone or tablet with internet access.

6. Artificial Intelligence: Artificial intelligence is being applied in a variety of ways outside than robotics. The most obvious application in the travel and tourist business is for customer support, with chatbots capable of providing quick responses to problems or inquiries. It can also learn from consumer encounters on a constant basis. In addition, hotels and other tourism-related businesses can employ artificial intelligence to sort through data more effectively and continually. It will be able to draw conclusions about corporate performance or consumer satisfaction patterns, as well as manage inventories intelligently.

7. Big Data: Big data is a reality of life in modern tourism management, and practically every successful company has its own data collection tactics. One of the most common uses for this information is to boost personalization, with travel businesses using the data to make particular changes to their services. Analyzing current business performance is another useful application of data. Hotel operators, in example, may use big data for revenue management by analyzing historical occupancy rates and other historical trends to better predict demand levels.

Submitted by: Akhil Basil

Keywords: #Technology #research and development #robotics #robot #innovation #information technology #disruptive technology, #artificial intelligence #big data #augmented reality #internet of things.

References: 

• 12, W. P. (2021, October 18). 11 Key Technology Trends Emerging in the Travel Industry in 2022. Retrieved from https://www.revfine.com/technology-trends-travel-industry/#:~:text=Emerging technology, including voice search,queue and speak to reception